Farmers’ Satisfaction with Oil Palm Business Partnership Patterns

This study aimed to explain the mechanism of partnership pattern between PT Sumatra Jaya Agro Lestari and farmers level farmers’ satisfaction with run by PT. Lestari. The location was determined purposive sampling technique, qualitative quantitative data were used in this study. number respondents amounted 84 respondents, who selected using proportional random technique. analytical tools research Customer Satisfaction Index Importance Performance Analysis. results showed that had 80:20 provisions which 80% total land cultivated company 20% community, activities could well. CSI analysis obtained 49.9% value indicated “quite satisfied” criteria. Meanwhile, attributes be maintained marketing crops, Technical Guidance, Partnership Control Book. must also improve service partnership, main priorities are: Response Complaints Responsibilities; fewer major priorities, namely (Rights Obligations) Plantation Development, Obtaining Transparent Information, Provision Saprodi (Production Facilities), Price Agreements.